Intellectual Property

1. All content on this website remains the intellectual property of FolioType. This includes all text, copy, programming code, images, photographs, logos, and illustrations and may not be used without the written consent from our firm.
2. FolioType reserves the right to maintain possesion of all production files related to projects completed by our firm. These files may not be shared with design firms, designers, and/or clients unless specified in a signed contract by both FolioType and the client prior to the beginning of a project. Production files are defined as, but not limited to, the following: layered PSD, FLA, time line media, etc.
3. Final files related to any project may be delivered to a client via CD archive once at no cost to the client. This includes ONLY those files used to deliver a final product such as live website or final print ready files used to print a project.

Billing

1. Customer agrees to provide FolioType with accurate and complete contact and billing information. It is the responsibility of the Customer to contact FolioType of any changes to their account, such as contact, phone number and/or billing information. Billing information includes street address, phone number and appropriate credit card information.
2. Hosting: In order to avoid interrupted hosting services, client agrees to contact FolioType with accurate billing information. If client continues to have a DECLINED credit card for hosting services after 30 days their website will be deactivated until all fees are paid in full.
3. FolioType will not tolerate payment of FolioType account(s) or service(s) by fraudulent means. Doing so will result in immediate termination and possible criminal and civil liabilities.
4. A two (2) hour minimum is required for all work that is requested of our firm. If the tasks requested do not use the two (2) hours billed then the remaining time will be applied to the client’s account and may used for future work/projects.
5. FolioType invoices are due upon the “Payment Due Date” specified on the client’s invoice(s). Payment can be made by company check, Visa, MasterCard, American Express, Discover or PayPal.
6. FolioType accounts will be considered delinquent if payment by acceptable means is not received by 30 days after the “Billing Date”. We reserve the right to place additional requested work on hold until previous invoices have been paid in full.
7. Accounts that are delinquent may be suspended, archived or terminated from the FolioType system. We are not responsible for any loss of data on delinquent accounts. Delinquent accounts will continue to accrue late charges until reinstated or properly and formally cancelled.
8. FolioType does not pro-rate accounts. Accounts and services are due on a monthly and/or yearly basis.
9. All design, production, web development, and / or photography work quoted and completed by request will be billed at an hourly rate of $75 per hour.
10. FolioType reserves the right to charge no less than $20.00 for any returned check (including automated withdrawals) and will automatically bill this to your FolioType account. Customer agrees to pay this fee.
11. There will be a $40 fee for any chargebacks or non-sufficient funds on any transaction.

Website Hosting

1. Website hosting charges are applicable to all sites using server space on FolioType servers. THIS INCLUDES SITES RESOLVING AT A DOMAIN NAME AS WELL AS SITES IN DEVELOPMENT.
2. In order to avoid interrupted hosting services, client agrees to pay monthly hosting fees. If client refuses to pay hosting fees or continues to have a DECLINED credit card for hosting services after 30 days their website will be deactivated until all fees are paid in full.
3. Website hosting charges will be processed on the first of every month.
4. Hosting charges ONLY cover the cost of hosting space on our servers. They DO NOT include technical support and/or production costs that pertain to website development, modification or requests.
5. Clients are responsible for maintaining a full back up of ALL CONTENT added to their site. (eg. product data, copy content, static HTML page code and images). If content is lost due to client actions and client requests assistance with restoring a backup the necessary fees will be applied to the client’s account.
6. FolioType reserves the right to maintain full control of the software development it has been contracted to create. This includes core application files located on the servers owned by our company.
7. FolioType is the sole owner of any and all sites commissioned by a client that is built on our servers. Clients are only renting the space on our servers on a monthly basis and commissioning FolioType for the creation of any site.
8. Clients will be supplied the proper admin login information to any CMS application FolioType is contracted to develop. FTP access will ONLY be given to content file directories (eg. one /images content directory).

Custom Programming & Web Development

1. In addition to our regular advertised services, FolioType offers custom programming and web development services in conjunction with our website solutions. All custom programming and website development requests will be outlined in a signed contract prior to any work commencing.
2. FEES FOR CUSTOM PROGRAMMING AND/OR WEB DEVELOPMENT ARE NON-REFUNDABLE.

Support Policy

1. All website projects come with one hour of phone support/training. Extra phone support/training can be purchased for $50/hour.
2. Support is only offered during our regular business hours. Monday through Friday 9am – 5pm E.S.T.

Client Requests & Consultation

1. Client requests are analyzed through the use of AVAILABLE content management systems, control panels, server logs, and analytics tools. Quotations and estimates are then provided based on the information available at the time of the request. Quotations are subject to change if new information is acquired that affects the work being quoted.

Quotations, Contracts, & Production Work Tabs

1. All quotations given by FolioType are good for 30 days. After that period, prices are subject to change.
2. A deposit as stated in a signed contract is required prior to FolioType commencing any work described in the quotations provided to a client. Estimates are subject to alterations as the project develops. Deposits enable us to prioritize work loads that are in house.
3. Deposits on quotations are determined based on the quotation amount. All projects under $1000 require payment in full up front.
4. Requested tasks (lacking a signed contract and without deposit) provided by a client to FolioType will be invoiced on Friday’s billing cycle. The client has seven (7) days to supply FolioType with payment in full. If payment is not received by FolioType within seven (7) days, a transaction will be processed using the client’s credit card on file.

Deadlines & Turnaround Time

1. Deadlines for projects MUST be noted in a signed contract. If they are not specifically noted in a signed contract their completion can not be guaranteed by a deadline due date. This is to ensure that we plan production schedules accordingly to meet this date.
2. Turnaround times for contracted work are met with the cooperation of the client. To meet deadlines and turnaround work properly we must have the required materials requested in a timely manner. If required materials and/or content is delayed by the client this will delay the project schedule and the deadline may have to be adjusted.

Cookies

1. We reserve the right to utilize cookie technology. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you have visited. We may use cookies to enhance your experience on this site, to determine user traffic patterns and for other purposes.

Security

1. We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or information stored on the site or our servers, will be completely free from unauthorized access by third parties such as hackers. Your use of the site demonstrates your assumption of this risk.

Questions?

If you have any questions about the above described terms of service, the practices of this site, or your dealings with this site, you can contact our customer service department.

In addition, our mailing address is:

FolioType Design House, LLC.
P.O. Box 5437
Oswego, NY 13126

Call us direct at (315) 342-4815 Monday through Friday, 9am – 5pm E.S.T.

Effective Date

These terms of service are effective and were last updated on September 1, 2009.